How do I contact you?

We can be reached by phone at (908) 725-7077 during TOGITs operating hours. But the best way to reach us is by e-mail, at togitnj@yahoo.com, as we check several times per day. Our mailing address is

211 West Main Street Somerville, NJ 08876 

How Soon Can I Expect My Order?

We pride ourselves on offering some of the fastest service on the net! If you pay via credit card or Paypal, orders placed by noon are typically shipped same-day! Orders placed after noon are typically shipped the next day. Orders paid via non-credit card typically ship the day after payment arrives in our mailroom. Occasionally an order will be delayed for a back-ordered or missing item, but we will ALWAYS email or call you to inform you of any problems or delays.

The type of shipping you select does not affect the speed with which get your order from the mailroom to the post office, unless you select overnight shipping. If you need an item overnight and placed your order after noon, you must call us at
(908) 725-7077 to guarantee that the order will be shipped on time.

Card supplies CANNOT be shipped outside the United States unless you select the "Air Mail For Orders With Card Supplies or Sealed Product" shipping method. Please note that up to 100 sleeves or 3 booster packs can be shipped via the method of your choice, but anything more than that must be shipped via the supplies method. The free shipping discount for orders over $100 (domestic) or $200 (international) does not apply to supplies. 

What types of payment do you accept, and why don't you take personal checks?

In our attempt to make ordering as convenient as possible for the customer, we accept multiple types of payments. You can use your Visa,
MasterCard, or Discover card. You can also use your Visa Check Card to have the purchase debited to your checking account. We also accept Paypal, money orders, and travelers checks. At your own risk, you may pay via cash. All payments must be in US Currency and all money orders, travelers checks, and bank checks must draw on a US bank. We do not accept personal checks because we have no way to distinguish whether an individual check within a group deposit has cleared, and depositing each check
separately would cause untimely delays for customers paying in such a fashion. 

What does your site charge for shipping and handling?

Shipping charges vary widely, based on factors like where you live, how heavy the items you ordered are, how quickly you'd like them shipped to you, and what special features (like Insurance or Registered Mail) you might want. During the checkout process, our cart will present you with multiple shipping options, and clearly outline the costs of each of them. At this stage of checkout you are not committed to making your purchase, so if you feel that the shipping charges are not appropriate, you do not have to finalize your order. Please remember that Shipping and Handling charges are not *just* the cost of postage - packaging costs between $.50 and $1 per average single-card order, and we must pay employees to pull the order, too. All our single cards are tightly secured in plastic sleeves and shipped in a padded mailer to ensure maximum protection during shipping. 

Why do you want my phone number and e-mail address?

Occasionally we will be missing an item from your order, or there will be a problem with the credit card number or address you submit. If we are unable to contact you about these problems, your order can be severely delayed. Many customers submit no phone number or
give invalid email addresses because they are afraid we will sell your information or add you to a mailing list. We value our customers far too highly to ever sell your information or even use it for our own notices (though we do send out emails two or three times a year to announce holiday sales and the like.) You can find out more about our Privacy Policy here. Please remember that if we are unable to contact you and there is a problem with your order or the information you have submitted (you would be surprised how many times we get a credit card number that has been typed in incorrectly!), your order may never get sent; a correct email address and phone number is very important for quality service! 

Some items were missing from my order - what happened?

Though we make every effort to keep our online inventory as accurate as possible, TOGIT owns over 1 million single cards and it's simply impossible to be 100% accurate all the time. Occasionally a customer will order an item that we later discover we no longer have. If this occurs, we will always contact the customer via the email address they provided for their order, and issue a full (and sometimes in excess) refund for the cost of the missing items.
If you would like us to contact you prior to shipping your order if there are
missing cards please add a message to that effect when you order.  We will
email you and give no more than 3 days for a reply prior to
shipping.  

 


I received a card from you with a little ink stamp on the front of the card. What is this and how do I know to expect it?

These little ink stamps are Pro Tour stamps, placed on cards used in limited Grand Prix and Pro Tour events to prevent cheating. Since many of our cards come from trading with our local player pool, and so much of our local player pool plays at the Pro Tour level, we get a fair number of stamped cards. They are perfectly legal for tournament play. 
Since there is no way on this shopping cart to denote that a card has been PT Stamped, we grade the card one step down (so a near mint card would be graded as very fine), even though most people do not consider the stamp a blemish or a card
with a decreased value, to make sure that nobody is displeased with their order. 

Why are the prices online different than in the store?

The online business and the physical store share partners, but are two separate businesses. This is why the prices in the store, which has a tremendous monthly overhead
while the online business does not, tend to be a little higher. This is also why, even if you come into the store to pick up your online order, you will still be charged for shipping and handling - the physical store is expected to turn over the full cost of all orders to the online business, including S&H costs, regardless of whether or not the order was mailed or picked up.