How do I contact you?

We can be reached by phone at (908) 725-7077 during TOGITs operating hours: Monday-Thursday 11am-7pm, Friday 2pm-Late (usually 12am or later), Saturday 10am-8pm, Sunday 12pm-5pm.. But the best way to reach us is by e-mail, at togitnj@yahoo.com, as we check several times per day. Our mailing address is:

211 West Main Street Somerville, NJ 08876 

How Soon Can I Expect My Order?

We pride ourselves on getting orders out as fast as possible. Orders are pulled throughout the week, not only one day a week, and all orders ready to go out do the same day. Orders paid via non-credit card typically ship the day after payment arrives in our mailroom. Occasionally an order will be delayed for a back-ordered or missing item, but we will ALWAYS email or call you to inform you of any problems or delays.

The type of shipping you select does not affect the speed with which get your order from the mail room to the post office, unless you select overnight shipping. If you need an item overnight and placed your order after noon, you must call us at(908) 725-7077 to guarantee that the order will be shipped on time.

Card supplies CANNOT be shipped outside the United States unless you select the "Air Mail For Orders With Card Supplies or Sealed Product" shipping method. Please note that up to 100 sleeves or 3 booster packs can be shipped via the method of your choice, but anything more than that must be shipped via the supplies method. The free shipping discount for orders over $150 (domestic) or $200 (international) does not apply to supplies. 

We also offer in store pickup for orders that are placed and the payment selected is Cash. We will pull the order and have the order prepared for your pickup.


What types of payment do you accept, and why don't you take personal checks?

In our attempt to make ordering as convenient as possible for the customer, we accept multiple types of payments. You can use your Visa,
MasterCard, or Discover card. You can also use your Visa Check Card to have the purchase debited to your checking account. We also accept Paypal, money orders, and travelers checks. At your own risk, you may pay via cash. All payments must be in US Currency and all money orders, travelers checks, and bank checks must draw on a US bank.

We do not accept personal checks because we have no way to distinguish whether an individual check within a group deposit has cleared, and depositing each check separately would cause untimely delays for customers paying in such a fashion. 

What does your site charge for shipping and handling?

Shipping charges vary widely, based on factors like where you live, how heavy the items you ordered are, how quickly you'd like them shipped to you, and what special features (like Insurance or Registered Mail) you might want. During the checkout process, our cart will present you with multiple shipping options, and clearly outline the costs of each of them. At this stage of checkout you are not committed to making your purchase, so if you feel that the shipping charges are not appropriate, you do not have to finalize your order. Please remember that Shipping and Handling charges are not *just* the cost of postage - packaging costs between $.75 and $1.25 per average single-card order, and we must pay employees to pull the order, too. All our single cards are tightly secured in plastic sleeves and shipped in a padded mailer to ensure maximum protection during shipping. 

Why do you want my phone number and e-mail address?

Occasionally we will be missing an item from your order, or there will be a problem with the credit card number or address you submit. If we are unable to contact you about these problems, your order can be severely delayed. Many customers submit no phone number or give invalid email addresses because they are afraid we will sell your information or add you to a mailing list. We value our customers far too highly to ever sell your information or even use it for our own notices.

Please remember that if we are unable to contact you and there is a problem with your order or the information you have submitted your order may never get sent. A correct email address and phone number is very important for quality service! 

Some items were missing from my order - what happened?

Though we make every effort to keep our online inventory as accurate as possible, TOGIT owns over 1 million single cards and it's simply impossible to be 100% accurate all the time. Occasionally a customer will order an item that we later discover we no longer have. If this occurs, we will always contact the customer via the email address they provided for their order and find out if there are cards that can replace the missing cards or issue a full refund for the cost of the missing items.

If you would like us to contact you prior to shipping your order if there are
missing cards please add a message to that effect when you order.  We will
email you and give no more than 3 days for a reply prior to
shipping.  We are constantly working on maintaining our inventory on a set by set basis.

 


I received a card from you with a little ink stamp on the front of the card. What is this and how do I know to expect it?

These little ink stamps are Pro Tour stamps, placed on cards used in limited Grand Prix and Pro Tour events to prevent cheating. Since many of our cards come from trading with our local player pool, and a portion of our local player pool plays at the Pro Tour level, we get a fair number of stamped cards. They are perfectly legal for tournament play and are still considered to be the condition they woul be without the stamp. 
 

I ordered a Magic Card that has different pictures on it. Why did I not get the one I wanted?

The main reason for why there may be a discrepancy between what you find on our site and the picture we send out is that our database provider (Find Magic Cards) does not always have the proper picture listed for a card. We use the Magic resource Gatherer to determine pictures when there are multiples. As Wizards of the Coast is the one that produced the cards we feel that following their numbering system is the easiest way to ensure an accurate representation of the cards we have.


Why are the prices online different than in the store?

When an order is place online we are able to pull the cards during less busy periods during the day. Card orders handed in at the store must be pulled while we are working with many customers and causes increased time expense.

When an order is placed online the cards are automatically pulled from our inventory. When we pull an order in store we must pull each card individually out of inventory which is both time intensive and costly.

Do you purchase trading cards?

Yes, we do purchase Magic the Gathering cards with the intent of reselling them through the brick & mortar store and the website. Unfortunately we do not purchase other cards from other games due to the fact that certain games are not as popular in the signals market.

If I choose to sell cards to your store, could you explain the process to me?

Sure! Basically the easiest way to explain the process is we offer 50% of the value of the cards in Store Credit, or 25% in cash. We do charge an appraisal fee to look at a collection, but that fee is refunded if the offer on the collection is accepted. You can find details on the appraisal fee later in the FAQ.

What we do is go through a collection and choose cards that we are interested in obtaining for our inventory and determine the value of the card based on condition. When looking at the cards we do not select out of the collection, we may still be interested in obtaining them, but that is on a case by case basis, and if we do decide to pick up those cards we would make a bulk offer.

On bulk cards that we are interested in we offer Store Credit in the following way: 10 Bulk Rares becomes $1.00; 10 Bulk Uncommons becomes $0.05, and 20 Bulk Commons becomes $0.01. We understand that this doesn't equate to a large amount of money for a large number of cards, but if you look at our collection of bulk cards you may begin to understand. It also costs money to have employees go through bulk cards and if a card sells for $.05 it costs us more to process it than we are making on it.

But if after you read this you are still interested in us looking at the collection please feel free to bring it in Monday through Thursday before 7 PM. If you can not bring the collection in during that time, we can still go through the collection but we may ask for the collection to be left with us in order to allow us to go through it when we are properly equipped and staffed to do so.

Why do you charge an appraisal fee? Can you explain what the appraisal fee is for?

We do charge an appraisal fee which we refund to you if our offer on the collection is accepted. The reason for this is to compensate us for the amount of time that an employee has to take to appraise the collection and be taken away from other tasks in the store and because we have appraised collections and told the owner the value of the collection only to have it sold to a private collector or through Ebay and we have received no compensation for our time and effort.

We base the fee on a $10 an hour approximate on how long it will take to go through the collection. If we believe the appraisal will take less than a half an hour we will waive the appraisal fee as a courtesy.